Noor AI · noorai.chat
Last updated:
9 September 2026support@noorai.chat
فريق Noor AI هنا لمساعدتك. راسلنا بالبريد أو عبر واتساب، ونرد عادةً خلال
يومي عمل. لتصل إلى الإجابة أسرع، اكتب من البريد المسجّل في حسابك
واذكر ما الذي كنت تحاول فعله وما الذي حدث بدلًا منه.
آخر تحديث: 9 سبتمبر 2026 · للأسئلة المتعلقة بهذا المستند راسلنا على
support@noorai.chat
The Noor AI team is here to help. Reach us by email or WhatsApp — we normally
reply within two business days. To get an answer faster, write from the
email address registered to your account and tell us what you were trying to
do and what happened instead.
Please write from the email address registered to your account whenever your
request concerns your account or subscription — that is how we verify you before looking at
any of your data.
What helps us solve it faster
The email address registered to your account.
What you were trying to do, and what appeared instead.
Your device and platform (iPhone / Android / browser).
A screenshot if you can, and roughly when it happened.
02 Account issues
The most common questions, and how to resolve them:
Forgotten password — use “Forgot password” on the sign-in screen; a code
is sent to your registered email.
Verification or reset email not arriving — check your spam folder first,
then contact us if it still has not arrived.
Cannot sign in — confirm the email address, then reset your password. If
it persists, write to us with roughly when you tried.
Change your name or photo — from Account inside the app.
Cancelling stops the next renewal only — your access continues to the end
of the period you already paid for, then the account reverts to the free tier.
Subscribed through the App Store or Google Play — that subscription is
managed in the store's own settings, because the store holds it, not us.
Subscription not showing after payment — reopen the app and pull to
refresh first; if it still does not appear, write to us from your registered email with
the time of the transaction.
Deleting your account does not cancel a subscription
If you are subscribed, cancel before deleting your account — otherwise
billing may continue even though the account is gone.
04 Technical problems
No reply, or an answer stops midway — check your connection and send the
message again. This is usually a brief network interruption.
An image or file will not upload — check the file's format and size, and
that the app has permission to access your photos in your device settings.
Trouble recording a lecture — make sure microphone permission is granted
and that the device has enough free storage.
The app closes or behaves oddly — close and reopen it, make sure it is on
the latest version, then contact us with your device model.
If the problem continues, send us a screenshot and roughly when it happened — it shortens
diagnosis considerably.
05 General questions
For anything else — a feature suggestion, feedback on answer quality, a privacy question, or a
partnership enquiry — email
support@noorai.chat. We read every message.
